Delivering Knock Your Socks Off Service
Fifth Edition
Performance Research Associates, Inc.
Delivering Knock Your Socks Off Service (Fifth Edition)
Delivering Knock Your Socks Off Service delivers new information on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more.
(If you are local to Syracuse, you are welcome to Venmo me @Julia-Getman and save on shipping costs.)
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